ESENSE
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Project News


25 July 2007

e-SENSE User Scenario

e-SENSE User Scenario available here!


D1.4.1 - Report on evaluation of human impact


Description of the deliverable content and purpose

This deliverable presents the results of three inquiries that have been carried out in three countries in order to evaluate the user and social acceptance of the e-SENSE concept in three application spaces: personal application space, community application space (healthcare sector) and industrial application space. In these three application spaces, some application scenarios have been demonstrated to potential users by the mean of e-SENSE audio visual demos. The scenarios in the personal application space have been presented to selected groups representing the general public (family unit). The scenarios in the community application space have been presented to professionals in the healthcare sector (doctors, nurses). The scenarios in the industrial application space have been presented to professionals in the industrial sector (food processing, transport, logistics and retailing). The results that are presented in this deliverable are derived from the analysis of the users’ feedback to the scenarios.
This document identifies the obstacles to acceptance as well as the levers that will support acceptance in the inquired sectors. Such an exploratory approach enables the provision of recommendations to the designers of e-SENSE applications in order to ensure the endusers’ acceptability. In addition some suggestions are given to present the e-SENSE technological concept in a way that is understood by the potential users.


Inquiry on the personal application space

In the personal application space, the main results are that the mood emphasis in the presented e-SENSE scenarios impacted negatively on the interviewees’ feedback. The reasons are that it could influence negatively the users’ identity and relationships. However, the limits depend on the applications and situations. For example, the mood based applications are realistic and acceptable in entertainment areas such as sport and gaming.
The most interesting result is that the social acceptance of context aware mobile applications relies on the addition of many very particular and special reasons for using the e-SENSE application. It explains the reservations of the interviewees concerning the usage of the presented applications in their current practices and ordinary life. But for very special situations or needs, the e-SENSE applications get meaningful. In fact, there is no typical user for the presented applications, but each one is a potential user that could meet the situation or the conditions in which he will need it. This is the specificity of the highly personalised and context aware applications offered by e-SENSE. In this perspective, it is interesting noticing that the e-SENSE concept is perceived by the interviewees as a solution to detect and resolve all the problems. In addition, our inquiry enabled the observation of very minor variances in the interviewees’ reactions depending on their nationality but it does not affect the global acceptance in different ways.


Inquiry on the community application space

In the community application space, there were differences between the participants in the two countries: they were all nurses in Spain and all but one were doctors in Germany, which would lead to interpretation problems for exclusive country-wise interpretation because the professional background could also play an important role for the assessment of e-SENSE applications. Therefore, the results could be interpreted as a description of the acceptance/feasibility of usage of the selected e-SENSE scenarios taking very strongly into account the basic differences between the participants in the different groups and countries.
Anyway, there were very few differences between doctors and nurses in the opinions about e-SENSE scenarios, and we can make hypotheses that those differences could be due to their different relationship with patients (those involved in the scenarios shown to the participants).
As it could be expected, the professional users had a lot more knowledge than those of participants in personal application space about the technologies involved and their possibilities of application. Therefore, their opinions and recommendations are of foremost importance about the applicability of the concept in medical contexts. In this way, the interviewees made some remarks that are translated into recommendation within the report (e.g. unobtrusiveness of the sensors and usability in every situation, commitment or legal obligation for the hospital, doctor’s fear of decreased communication with patients through the usage of the system, doctors’ request for more parameters for diagnosis etc.)

In synthesis, professional users in the medical sector find these technologies very interesting, even suggesting very interesting areas of application (psychiatrics), but they insist in very important details about the implementation in their work. Important aspects like legal issues, the required increase of communication with patients, or the ever-present issue of control of the devices are required to be presented in more detail in the application scenarios of e-SENSE.

Inquiry on the industrial application space

In the industrial application space it is demonstrated that almost all the sectors that produce goods and services offer numerous opportunities for e-SENSE system. This result is derived from a reasoned prospective approach that crosses the functions that the technology is able to perform with the great diversity of these industrial sectors. Firstly, the wireless sensor networks are able to achieve the same function in sectors as different as the building and food-processing industries. Secondly, the contexts and the other characteristics of the sectors of the economy turn them into clients that have specific expectations regarding the functions that e-SENSE technologies can perform.
The cross-examination between the functions and the multi-sector representation of the production system led to the distinction of e-SENSE applications in the production and transport processes, on one hand, and in the products and services supplied to customers on the other. That distinction between process and supply is already relevant in the envisioned scenarios of the e-SENSE industrial application space in the five sectors spanning from agriculture to mass distribution as well as the food-processing, transport and logistics industries.

The survey in these sectors confirms that the most predictable applications in the medium term (from 3 to 5 years) will bear on production and transport processes, and more particularly on the uses pertaining to the enterprises themselves and within their organisations. It is only at a second stage that they will extend to the supply itself of the products and services provided by these companies (e.g. retailing).
Surveys into professional circles demonstrate the very warm welcome of the e-SENSE system towards professional actors in the industrial sector. The presented concept of the e-SENSE system promises enhancing the companies’ productivity and competitiveness. Such favourable reception, along with a few traditional ethical and practical reservations against ambient intelligent applications, is capable of fostering projects, but investments do not appear as forthcoming in the short term. The reality of today’s practices is indeed limited: it consists of pioneering experiments on RFID applications, as had been pointed out as for the logistics and mass distribution sectors. It should be valuable to inquire within each European country through an in-depth study of those experiments since our inquiry demonstrates the potential added value provided by the e-SENSE technology to the existing RFID applications.


 

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